312 N. Main

Bellefontaine OH 43311

937-935-8446

swartzjonathan@yahoo.com

To secure a position in the IT field that will enable to me to combine my experience and skills as a telecom and data engineer.  Furthering my career as a well rounded IT professional and using that to benefit the team I become a part of.

Telecom, voice, data, monitoring, installation, maintenance, trouble tickets, VoIP, POTS, DS0, DS1, T1, DID, PRI, Trunking, switching, Nortel, Broadsoft, Call Manager, Unity, Cisco, Polycom, Lynksys, Alcatel, Tadiran, DACS, T-Berd 224/310, Avaya, Adtran and Vina CSU’s, Solarwinds, Service Now, iSeries, Netcool, Big Brother WUG.

08/14-01/15                  JVT Advisors/TJX Companies            New Albany, OH.

Data Center Network Operations Technician

·   Temporary contract monitoring worldwide store network alarms, opening trouble tickets, engaging support for investigation and resolution.

·  Ensuring trouble ticket resolution on WAN environment by engaging and escalating with third party vendors on network connections to provide optimum service and reliability on primary and redundant circuits.

·  Responsible for daily activity and monitoring of data center equipment, vendor escort and supervising to ensure proper protocol and procedure.  

04/14-06/14                  Paragon Group/Nationwide                  Columbus, OH.

Data Center Operations Technician

·  Temporary contract as on-site data center staff working hands on with data servers and network switches preparing newly acquired data facility.

·  Responsible for daily activity and installation of data center equipment, vendor escort and supervising to ensure proper protocol and procedure.  

09/13-12/13                  Insight Global/Time Warner                       Dublin, OH.

NOC Network Operations Technician

·  Temporary contract monitoring network alarms, opening and ensuring trouble ticket resolution on WAN environment.

·  Hands on Cisco and Juniper network devices, Big Brother, Netcool, WUG for monitoring connectivity and message alarms of circuits.  

11/10-08/13              Omnicare/3KeyLogic 02/13-08/13                   Dublin, OH.

Data Center Production Assurance Coordinator/VoIP NOC Engineer Consultant

·  Oversee everyday activities of Data Center, LAN and WAN, network, track, monitor and report activity to administrative EMC and Storage, Linux and Unix teams etc.

·  Data Center’s sole point of contact overnight and weekends shifts.  Administrating coordinated maintenances, deliveries, upgrades, installation and decommission of equipment and production servers.

·  Knowledgeable of standard Data Center equipment installation, network cabling and labeling.  Monitoring all systems and reporting to other teams their environments server stats and performance.

·  Capable of assisting, with direction any hands on maintenance of equipment for install, upgrade or maintenance.

·  Monitoring tools, Big Brother, Solarwinds and Netcool designed for monitoring connectivity and message alarms of circuits and production servers.  

·  Troubleshoot and resolve end user’s network, Cisco IP phones, Cisco Call Manager plus Unity, Cisco switches, Cisco routers, T1 and related issues.

01/10-02/10               USA Telecom Communications                Aventura, FL.

NOC Supervisor

·  Supervising daily activities of 24/7 Network Operations Center.

·  Network monitoring, following traffic reports for optimized Mera switching and VoIP trunk environments.  

·  Installation of COLO equipment hardware, servers, racks and wiring. Working with customers and Vendors to install, troubleshoot and maintain working connections overseas for IXC.

08/07-01/10               FUSION International                    Ft. Lauderdale, FL.

Lead NOC Technician 08/07 – 03/08 and 03/09 – 01/10

·  Oversee everyday activities of NOC, governing wholesale international traffic, ensuring peak performance to optimize profit.

·  Experienced in network monitoring, and based on hourly traffic reports Veraz switching on TDM and VoIP trunk environments.  

·  Report to sales team fluctuations in traffic, incoming, outgoing, answer success rate (ASR) etc.

·  Communicate with customer and vendors coordinating trouble resolution.  Based on commercial or repair re-route traffic to ensure peak performance.

Retail Services VoIP Implementation Specialist 03/08 – 03/09

·  Program, troubleshoot and install Polycom VoIP services remotely or onsite.  Proficient in a variety of end user VoIP equipment, to include Polycom, Cisco, Linksys, Edgewater and Avaya devices over.

·  Experienced in troubleshooting LAN and WAN environments to resolve network connectivity trouble between clients and servers.

·  Experienced in config level programming of Polycom and Cisco VoIP systems, testing, installation and maintenance.

·  Responsible for troubleshooting Polycom and network related issues.  To include opening tickets with Polycom and Cisco vendors, coordinating vendor meets and problem resolution.

·  Profiecient and trained on Broadsoft VoIP soft switch in use with Cisco and Polycom systems to create end users and subscribers.

10/06-08/07                 STS Telecommunications                  Cooper City, FL.

VoIP Technical Support Specialist

·  First line of communication between STS Telecom and its customers to provide problem resolution via the telephone, on trouble ticket issues as Polycom and Cisco VoIP services, channelized, dynamic and integrated T1’s, and POTS lines.

·  Open trouble tickets with high level maintenance using the correct internal system, communicate problems for internal resolution and escalate according to policies and procedures.

·  Experienced in programming, installation and troubleshooting of Sylantro soft switch, Polycom and Cisco VoIP phones, conference and call center environments.

06/06-10/06          Palm Atlantic Landscape Maintenance     Ft. Lauderdale, FL.

Tree Trimmer / Landscape Technician

·  Leading a team of 3 responsible for tree trimming of commercial and residential properties.

·  Leading a team of 4 capable of landscape installation on residential and commercial scales.

·  Responsible for 100s of thousands of dollars in various commercial heavy equipment, Conehead chipper, 35 ft straight dump truck, F-550.

10/05-12/05                    Insight Global                                       Miramar, FL.

RF Satellite Technician

·  Responsible for trouble monitoring, reporting, maintaining, and troubleshooting communications from shore to ship.

·  Network monitoring of satellite connection for voice and data services for internet lounges onboard marine vessels.

·  Sea-Tel Mobile Satellite, hardware and software, ACU, SDM-300 etc.

04/04-02/06                 IDS Telcom                                              Miami, FL.

NOC Technician II

·  Responsible for managing overnight shift operations for trouble reporting, trouble ticket repair, maintaining, monitoring, and troubleshooting local, long distance, pots/DSL, DS0, DS1, DS3, voice and data services.

·  Proficient in making standard and complex translations on Nortel DMS 500, Seimans EWSD and DCO switch translations.

·  Capable of making changes, and manipulating various Telecom related equipment to include, but not limited to; Alcatel and Tadiran DACS, T-Berd 224/310 for T1 testing, Avaya, Adtran and Vina CSU’s, etc.

01/04-03/04                  Plastipak Manufacturing                Jackson Center, OH.

Forklift Operator

·  Operate and maintain forklift/clamptruck.

·  Basic warehousing duties, order entry, shipping and receiving.

01/03-06/03                  Voicestream Wireless                             Thornton, CO.

Financial Customer Service Rep

·  Inbound calls collecting payments on customer accounts by credit card or check.

·  Also assisted in the IT department with installation, product implementation and maintenance of Lucent PBX, network and Windows NT solutions.

06/99-06/02                  Qwest Communications                            Denver, CO.

Lead Switch Maintenance NOC Technician  III

·  DMS-250 switch translations, maintenance, provisioning and change orders.

·  Familiar with the building of ISDN circuitry, and failed D-channel turn-ups.

·  Experienced in Local Number Portability as well as the NPAC Database.

·  Expert in 800 number translations and routing, to include familiarity with the SMS database, making carrier routing changes, per troubles and least cost routing.

03/99-06/99                    Frank’s Sawmill                                     Stryker, OH.

Pallet Builder/General Laborer

·  Operate Sawmill machinery, to include 6’ radial saw, forklift, palletizer, etc.

·  Build, inspect, stack and load numerous styles of pallets.

06/98-02/99                    Nextlink                                            Columbus, OH.

Switch Maintenance POP Technician

·  Responsible for coordinating with LEC/CLEC’s, vendors and customer for conversions and cutovers.

·  Capable of making DMS-500 switch translations, maintenance, provisioning and change orders.

·  Responsible for wiring of T1s, as well as using T-Berd 310/224 for testing, and accepting T1 circuits with LEC providing the local loop comparable to Data Center operations.

1994-1998                       US Army                                          Fort Bragg, NC.

Mobile Subscriber Switch Operator/Maintainer (31F)(AIRBORNE)

·  Worked with complex military switching systems.  Satellite coms, radio, FM, HF, to include special warfare coms such as COMSEC, SATCOM, SINGARS, SOCA, etc.

1990-1994                    Stryker High School                                      Stryker, OH.

1994-1995                  GTE Residence School                         Fort Gordon, GA.

1998-1998                  Nortel DMS-250 Translations                       Dublin, OH.

2009-2009                  Broadsoft VoIP Switch Administration          Golden, CO.

2012-2012                  Cisco CM & Unity Administration                 Dublin, OH.

2014-2014                  HP Industry Standard Architecture    Pearson Vue Online